Our Experience

Our Experience

At Excellence in Education and Training, we have come to learn that in all enterprises, AI is important to the degree that it enables personal customer care delivery to become even more personal.

Excellence in Education and Training recognizes the vital role of AI in enhancing personalized customer care delivery across all endeavors. We underscore our commitment to Education and Training, understanding that knowledge without action lacks purpose. Scholarship devoid of entrepreneurship lacks momentum. Hence, our company prioritizes not only delivering Education but also ensuring its application through Training. Furthermore, we conduct regular assessments to gauge the effectiveness of Training, thereby reinforcing our commitment to continuous improvement in Education.

Daysi Barrios, in the early stages of her professional journey, played a crucial role in implementing an electronic filing system at the Workplace Safety and Insurance Board in Canada.

– This initiative catapulted the organization to the forefront of technological innovation in client information management.

– She identified an issue with duplicate invoices, which led to over $1 million in duplicated payments.

– Through manual rectification, she recovered the funds, building trust with clients and highlighting the importance of human involvement alongside technology.

In her advocacy for the integration of AI in education, Daysi emphasizes the fusion of AI and human intelligence.

– promotes the integration of technology in the classroom to customize study plans addressing individual student needs.

– stresses the significance of personal interaction with students, parents, and advisors.

– firmly believes in a harmonious blend of advanced technology and personalized engagement to empower students in the dynamic landscape of education.

ChatGPT saved my life!

Vincent Vanderpool-Wallace during his tenure as Director General of Bahamas Tourism and beyond, he redirected his Tourism organizations towards leveraging digital capabilities while ensuring the entire local community as well and public and private sector Tourism Teams were familiar with the key Tourism objectives and the ways in which the general public could help make Tourism better.

Shifted focus from securing travel agent recommendations to direct persuasion via digital processes.
Revamped the Bahamas Immigration Card to gather more detailed information on visitors and their personal interests and preferences
Continued nurturing personal relationships with meeting planners that required far more personal treatment.
Mandated team members to learn PowerPoint, Word and Excel and present annual budget proposals.
Replaced previous practice of budget incrementation with defended proposals.
Conducted monthly reviews to ensure program execution and results.

Embraced technology to future-proof team members.

Provided laptops instead of desktops for work and home use, promoting work-life balance.
Provided laptops to enable access by families who could not afford a computer, courtesy of the state.
Conducted groundbreaking research to understand the perception of Tourism in The Bahamas in order to foster greater public participation and support.
Now, all our current programs include educating members about the power of AI applications.

Predicting rain is good, but building an ark is better!

Gerardo Barrios pioneered integration of new technologies across various departments in Canada’s largest hotel management company in the 1980s. Staff became engrossed in mastering new computer systems, sidelining customer-first principle. Guest satisfaction scores plummeted by at least 25%

Spearheaded “You are my first concern” initiative to prioritize guest experience through a complete revamp of the culture of our organization.
Guest satisfaction ratings surged to over 90% by reinstating the importance of human interaction.
Balanced technological advancements with authentic human connection.

Led other companies facing similar challenges.

Undertook a thorough review to prioritize guest satisfaction.
Developed a new management/associate module and named it “Dare to be Great” with key processes focusing on guest experience.
Achieved fourth position in North American Division of Starwood Hotels and Resorts, outshining 396 other hotels.
Emerged among top 16 hotels from 1,600 properties across all divisions for excellence in maximizing profitability, customer satisfaction, employee contentment, and market penetration.
Highlighted unwavering commitment to excellence in all operation facets.

We are in business when we recognize that we are in the business of making people feel special!